Service Operations Management: Improving Service Delivery

Service Operations Management, 5th Edition, by Robert Johnston et al., is a market-leading text that provides a comprehensive understanding of service performance improvement and offers practical tools and techniques for analyzing and addressing operational challenges.

Format: Paperback / softback
Length: 640 pages
Publication date: 02 November 2020
Publisher: Pearson Education Limited

Service Operations Management, 5th Edition, authored by Robert Johnston et al., stands as a prominent and highly regarded text in the field of service operations management. It offers a comprehensive and insightful perspective on enhancing service performance within organizations. This textbook seamlessly integrates fundamental theories with real-world challenges faced by service operations managers on a daily basis, providing a rich tapestry of examples and illustrations to facilitate a deeper understanding.

Each chapter in this textbook is meticulously crafted to offer a diverse array of tools, frameworks, and techniques. These resources are designed to empower readers to effectively analyze existing operations and explore innovative approaches to address operational challenges. By leveraging these valuable tools, readers can gain a comprehensive grasp of service operations management and develop the skills necessary to thrive in their roles.

Published by Pearson, the world's leading learning company, Service Operations Management, 5th Edition, is a testament to the author's expertise and dedication to the field. This textbook serves as a valuable resource for students, professionals, and anyone seeking to advance their knowledge and expertise in service operations management. Whether you are a seasoned operations manager or embarking on a career in this dynamic field, this text will provide you with the foundation and guidance you need to succeed.

Weight: 1170g
Dimension: 197 x 264 x 27 (mm)
ISBN-13: 9781292064468
Edition number: 5 ed