Why Quality is Important: And How It Applies in Diverse Business and Social Environments, Volume II

Quality is the consistent achievement of user expectations, requiring consistency, skill in handling risk and opportunity, and competence in the use of statistics, probability, and uncertainty. It is applicable to all kinds of organizational and professional boundaries, and insights, knowledge, experience, best practice, tools, and techniques need to be shared across these boundaries.

Format: Paperback / softback
Length: 296 pages
Publication date: 30 December 2020
Publisher: Business Expert Press

These two volumes delve into the intricate realms of understanding and applying quality, with the overarching objective of providing guidance and an introductory foray into both domains. Quality, a fundamental tenet, embodies the unwavering pursuit of consistently meeting and exceeding the expectations of users, encompassing a holistic spectrum that extends from manufacturing and services to professional, personal, and spiritual dimensions. It demands the achievement of "The right thing, right first time, every time, in time." This pursuit encompasses a wide range of disciplines, from statistical analysis and risk management to the cultivation of personal relationships and the nurturing of soft qualities.

The boundaries of quality and the related processes and procedures, as expressed in management systems, are fluid and adaptable, making it of paramount importance to demonstrate their applicability across diverse business and social environments. The acceptance of boundaries hinges on their impact on users and the ultimate attainment of quality. The latest standards in quality management emphasize this critical aspect, emphasizing the need for shared insights, knowledge, experience, best practices, tools, and techniques across organizational and professional boundaries.

Quality is a collective responsibility that transcends the confines of individual professional disciplines. It necessitates the sharing of insights, knowledge, and expertise across boundaries, fostering a holistic commitment to quality achievement that permeates every aspect of an organization. Departmental boundaries cannot exist in isolation from the overarching organization-wide commitment to quality.

In conclusion, these two volumes offer a comprehensive exploration of the principles and practices of quality, aiming to provide guidance and an entry point into the world of understanding and applying quality in various domains. By embracing the principles of consistency, adaptability, and shared commitment, organizations can strive for excellence, exceed customer expectations, and achieve sustainable success in an ever-evolving global landscape.

ISBN-13: 9781952538520